Refund Policy

1. Overview

We strive to ensure complete satisfaction with our PDF conversion and editing services. If you are not satisfied, you may be eligible for a refund under the terms outlined below.

2. Eligibility for Refunds

• Monthly Subscriptions: Refundable within 7 days of purchase.
• Annual Subscriptions: Refundable within 30 days of purchase (prorated after 7 days).
• Free Trials: No charge if canceled before trial ends.

• Single Conversions/Features: Non-refundable once processed (e.g., pay-per-conversion).
• Bulk Credits: Refundable if unused within 14 days.

• Partial use of a subscription (e.g., 10/30 days used).
• File conversion errors due to unsupported formats or corrupted uploads.
• Violations of our Terms of Service (e.g., abuse, fraud).

3. How to Request a Refund

To submit a refund request:

1. Email: Send with:
   • Transaction ID (from receipt).
   • Reason for the request.
2. Processing Time: 3–5 business days.
3. Refund Method:
   • Credits will return to your original payment method.
   • Bank transfers may take 5–10 additional days.

4. Prorated Refunds (Annual Plans Only)

If you cancel an annual subscription after the initial refund period:

• You'll receive a prorated refund based on unused months.
• Example: If you cancel after 4 months, you're refunded for the remaining 8 months.

5. Chargebacks

• Disputing charges via your bank ("chargebacks") may result in account suspension.
• Contact us first to resolve issues—we're happy to help!

6. Exceptions & Special Cases

• Enterprise/Team Plans: Custom agreements may override this policy.
• Promotional Discounts: Refunds are based on the amount paid (not original pricing).

7. Policy Updates

We reserve the right to amend this policy. Material changes will be:

• Posted on this page with a new "Last Updated" date.
• Emailed to active subscribers 30 days in advance.